E-Waiver Support

Recreation Management has a process to capture participant waiver/release acknowledgment. For public online registrations, the waiver acknowledgment process is clear. The user authenticates and agrees to the waivers during checkout. They cannot complete registration otherwise.

For in-person registrations, the process is a little more confusing. Recreation Management has traditionally shown staff the waivers but has left it up to staff to either skip those waivers or agree to them on behalf of the participant. We, and many of you, have reservations about this process.

To address this issue, we introduce the concept of an online waiver agreement, even for in-person registrations. It is important to note that this process can be disabled if desired. We recommend you enable this feature. 

Additional capabilities will develop and descriptions of these capabilities are at the bottom of this article.

Important Notes

• Preliminary registration steps will vary for different facilities/activities.
• If you set your Waiver to Annually, that means the user has to re-sign the waiver on the year-to-date of when it was originally signed.
• If your organization needs access to a signed waiver that is not visible in Recreation Management (For example a FOIA request or legal reasons) please submit a support ticket with:
  • Receipt number
  • Waiver name
  • User name 
  • Any other information that might seem relevant 

Instructions

1. Login to Recreation Management 
2. Navigate to the Catalog tab 
   
3. If needed, select the Account for the transaction
   
4. Navigate to the tab of your desired item
   
5. Select the item you wish to register users under
   
6. Fill out reservation details (these will vary depending on the item)
   
7. Click Add To Cart
   
8. Select Checkout
   
9. Navigate to the Waivers tab
   
10. Staff will see a note that tells them the waiver will be emailed to the user
    
11. Complete the transaction
12. The User will receive an email separate from their receipt; they will select Click here to be taken to a waiver agreement form
    
13. User can then fill out and submit the waiver
    
    
    • Note: The user must successfully confirm their name and email address before the waiver is considered to be acknowledged (The E-Waiver expires after 14 days).

In-Article Glossary

Review the Help Center Glossary, a comprehensive explanation of the acronyms, abbreviations, and company-specific terminology. The terms located in this section are listed alphabetically:

• FOIA: Freedom of Information Act