Account Management


 

Bad Payment Reversals

Overview

When you have a bounced or bad check, or a user reports a transaction as fraud to their bank, you should use Bad Payment Reversals. In those cases, the credit card company takes the money out of your merchant account, so this is how we put the balance back on the cardholder's account and recover those funds.

Instructions

  1. Navigate to Accounts and search the user's name
    accounts_search_username.png
  2. Select appropriate user
    appropriate_user.png
  3. Select Indicate Bad Payment under Account ActionsIndicate_Bad_Payment.png
  4. Select the Transaction with the bad payment
    Bad_Payment_Transaction.png
    • Note: Select the transaction number to open the receipts from this screen 
    • Transaction Date: Indicates the date that the reversal is in effect; you can backdate this, or date it for today, this will be the date on the receipt
    • Additional Bad Payment Charge: Adds an additional fee Add-on to this transaction
    • Apply Flag to Account: Applies a flag to the account; for additional information, view our Account Flags article
    • Note For Reversal: Add notes about the reversal for documentation
  5. Select Continue
    Continue.png
  6. Select Submit
    Submit.png
  7. A Bad Payment Reversal Receipt will appear
    Bad_Payment_Receipt.png
  8. Documentation options:
    Bad_Payment_Documentation.png
    • Email: Send receipt over email
    • Print: Print from computer
    • Thermal: Print on receipt paper
    • Close: Close the receipt without printing or emailing (located at the bottom)



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