An Activity Waiting List allows users to sign up for a waiting list when the first roster is full. This allows them to sign-up if someone else drops the activity.

Once activated, users will see the Waiting List option if the max participation number has already been met for the session.

Important Notes

• There is no limit to how many names can be on a waiting list.
• There is no automatic invitation to the user if there is a new spot available - staff will need to send an invitation.
• Staff can see a user's waitlist position from their account.
• Users can see their waitlist position on their receipt and from their public dashboard.
• Once maximum participation is met, the waitlist automatically activates. Registration holds that exceed the maximum participation will also activate the waiting list.
• By default, the waitlist option is enabled and set to Online and In-House.

• When an individual needs to move from the waitlist to a roster, staff will need to enroll them from the waitlist. Once a waitlist is active, you can only enroll in the waitlist after that point. In other words, if the waitlist activates and some people un-enroll from the activity and take the number of participants below the max number, there is no effect. All subsequent registrations will go on the waitlist.

• Waitlists are not available for the following Activity Types: Drop-In or Ticket.
• If Daily Pricing or Weekly Pricing are enabled, waitlist options will not be available.

Instructions

1. Navigate to Activities > Activity List
   
2. Expand an Activity
   
3. Select Edit Session (pencil icon) next to the desired session
4. Navigate to the Advanced tab
   
5. Expand the Waiting List drop-down and choose an option
   
   
   • No Waiting List: Will not allow waitlist sign-up
   • Online and In-House: Will allow online and in-person waitlist sign-ups
     • Include Post Registration: Click to allow customers to add themselves to the waitlist even after the class has already begun and registration has ended
       
   • In-House Only: Will allow in-person waitlist sign-ups only
   • Online Only: Will allow online sign-ups only
6. Set the Max Participants for the session
   
   • Note: Once maximum participation is met, the waitlist automatically activates.
7. Click Save Session at the bottom of the page
   

Resources

• Waiting List Guide
• View Waiting List
• Enroll from Waiting List
• Send Email to Waitlist Participants