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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Gate Kicker Setup

  • Updated:

This article will show you how to configure and install a Gate Kicker device.

 

Important Notes

  • The Gate Kicker Integration is not currently a service CivicPlus provides, nor it is supported by our technical teams. However, CivicPlus customers may independently follow the instructions below to configure their Gate Kicker devices. CivicPlus customers have had mixed success depending on their unique entry point configuration(s) in the field. CivicPlus recommends customers consult with their dedicated IT departments for assistance during setup
  • Successful check-ins to the configured membership packages will trigger the Gate Kicker that is connected to the computer performing check-ins. Gate Kicker is only configurable with the Check-In a Membership Card option located in the upper right of the page and not within the Activities module
  • The Gate Kicker device is needed for this installation in addition to gate turnstiles
  • The Gate Kicker Integration is required to be tied directly to the workstation and facility point-of-entry that a member is scanning into due to the software’s timeout feature. Recreation Management (formerly, CivicRec) must be active to allow for scan-ins and gates to open
  • Daisy-chaining, use of APIs, or supplemental hardware use from the primary workstation to a different point of entry is not supported with Gate Kicker
  • When patrons are scanning into a facility to initiate Gate Kicker entry, it will not conflict with any other Recreation Management processes as long as the staff has their cursor in the scan field (for the system to ‘catch’ the scan) or utilize the instant scan functionality

 

Alternatives

Axess is an alternative that offers APIs and a wider range of technological configurations. This is a CivicPlus-supported integration and therefore comes with an additional fee. Axess' expertise in this area has allowed for a successful outcome with many CivicPlus customers. Please work with your CivicPlus contact if you're interested in this service

 

Instructions

  1. Plug the Gate Kicker device into the computer that you will use for check-ins
    Note:
    • You must purchase the Gate Kicker device directly from the manufacturer.
    • CivicPlus currently supports version 1.0 and version 1.3 of the Gate Kicker device.
  2. Download and install the CivicRec Tray Application
  3. Make sure the Recreation Management (formerly, CivicRec) Tray Application is running:
  4. Navigate to your Rec Management website
  5. Sign in to your website
  6. Navigate to the Organization Options configuration:
    Organization Options in the Configuration menu.
    1. Expand the Configuration options
    2. Click Organization
    3. Click Organization Options
  7. Locate or search Gate Kicker and update the settings:
    The Organization's Gate Kicker setting options.
    • Gate Kicker Enabled for Check-ins: Select Yes
    • Gate Kicker COM Port: Key in the appropriate COM port
      Note: If the COM port is unknown you can use your computer's “Device Manager” to identify the COM port at which Gate Kicker is located.
    • Gate Kicker Time (in seconds): This setting allows you to set how long it will unlock the door
      Note: The recommended value is 10 seconds.
  8. Click the Send to Gate Kicker Device button:
    Once you've chosen your settings, the Send to Gate Kicker button will send the settings to your device.
    Note: If you did not receive a verification message, please verify the CivicRec Tray app is running. Consult the CivicRec Tray App log to confirm communication.
    The Recreation Management Tray Application's initial set up messages.
  9. Click the Save Settings button:
    The Save Settings button for Organization Options.
  10. Navigate to the Activity List:
    The Activity List in the secondary navigation menu.
    1. Expand the Activities menu
    2. Click Activity List
  11. Expand the Activity you wish to edit:
    The expand button for an activity.
  12. Click the Edit Session (pencil) button:
    The session's Edit Session button.
  13. Select the Advanced tab:
    The session's second tab is called Advanced.
  14. In the Membership Settings section, enable the Trigger Gate Kicker checkbox:
    The checkbox for Triggering Gate Kicker.
  15. Click the Save Session button:
    The session's Save Session button save any changes made to the session.
  16. You will now be able to see Gate Kicker-related options in the Check-In drop-down menu:
    Gate Kicker options in Recreation Management's Check-In menu.
    • Open Gate Kicker: Allows a manual open option for staff
    • Reset Gate Kicker: Allows a staff member to reset the device

 

In-Article Glossary

The terms located in this section are listed alphabetically:

  • API: Application Programming Interface
  • COM: Communication
  • IT: Information Technology

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