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My City Does Not Receive CivicRec Emails

Overview 

CivicRec sends e-mails on behalf of specified email addresses at your domain.

  • Example: recreation@yourcity.org

To ensure these emails are received and are not filtered as spam, your city's I.T. department should point to CivicRec's Sender Policy Framework (SPF) record, which is spf.rec1.com. You must add a .TXT record to your domain's DNS zone to point to this record.

For more information, view details about Sender Policy Framework.

The exact addresses we send from are based on your organizational information in CivicRec, as well as reply-to addresses for facilities, and email addresses associated with staff members.




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