Email Not Received / Setup / Best Practices


CivicRec sends mail on behalf of specified email addresses at your domain.


To ensure these emails are received and are not filtered as spam, your city's IT department should point to CivicRec's Sender Policy Framework (spf) record, which is This is done by adding a TXT record to your domain's DNS zone.

For more information, view details about Sender Policy Framework

The exact addresses we send from are based on your organizational information in CivicRec, as well as reply-to addresses for facilities, and email addresses associated with staff members.

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