My City Does Not Receive CivicRec Emails


CivicRec sends e-mails on behalf of specified email addresses at your domain.

  • Example:

To ensure these emails are received and are not filtered as spam, your city's I.T. department should point to CivicRec's Sender Policy Framework (SPF) record, which is You must add a .TXT record to your domain's DNS zone to point to this record.

For more information, view details about Sender Policy Framework

The exact addresses we send from are based on your organizational information in CivicRec, as well as reply-to addresses for facilities, and email addresses associated with staff members.

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